Refund and Returns Policy

At KMH California, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return an item if it meets the following conditions:

• The return is requested within 3 days of receiving the order.
• The item is unused, unworn, and in its original condition with tags and packaging intact.
• The product is not a final sale, custom-made, or personalized item.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email us at info@kmhcalifornia.com with your order number and reason for return.
2. Approval & Instructions: Once your return is approved, we will provide you with a return shipping address and further instructions.
3. Ship the Item: Pack the item securely and send it using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

3. Refund Process

Once we receive and inspect your returned item:

• If approved, a refund will be issued to your original payment method within 7 business days.
• If rejected (due to damage, use, or missing packaging), we will notify you, and the item may be returned to you at your expense.

4. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was sent.
• If you need an exchange, contact us, and we will guide you through the process.

5. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products.
• Items marked as final sale or clearance.
• Used, washed, or damaged items (not due to our error).

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 5 days of delivery with photos of the issue.
• We will arrange a free replacement or full refund, depending on your preference.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account and credit card statement.
• Contact your bank or payment provider, as processing times may vary.
• If you still have issues, email us for further assistance.

8. Contact Us

For any return or refund inquiries, reach out to us through our contact page.