At KMH California, we're committed to your satisfaction. Please review our return policy to understand the process for returns, exchanges, and refunds.
Returns must be requested within 3 days of delivery
Refunds processed within 7 business days
Items must be unused with tags and packaging intact
1
Returns must be requested within 3 days of receiving the order
Items must be unused, unworn, and in original condition
All tags and packaging must be intact
Cannot return custom-made or personalized items
Final sale items are not eligible for return
2
Email info@kmhcalifornia.com with your order number and return reason
Wait for approval and return shipping instructions
Use a trackable shipping service for returns
Customer is responsible for return shipping costs (except for defective items)
3
Refunds are processed within 7 business days of receiving returned items
Refunds will be issued to your original payment method
Returns may be rejected if items are damaged or used
You will be notified once your refund has been processed
4
Exchanges are only available for defective, damaged, or incorrect items
Contact our customer service team to initiate the exchange process
We will provide prepaid return shipping for defective or incorrect items
Replacement items will be shipped once we receive the returned product
5
Custom or personalized products with your specific design
Final sale or clearance items marked as such
Items that have been used, washed, or damaged after delivery
Products without original tags or packaging
6
Report any issues within 5 days of delivery
Provide clear photos of the damaged or incorrect items
We will provide a free replacement or full refund
No return shipping charges for our errors or defective products
7
Check your bank or credit card statements first
Contact your payment provider if you don't see the refund
Email our customer service team for further assistance
Processing times may vary depending on your bank or card issuer
Custom-made and personalized items cannot be returned due to their unique nature. Please review your order carefully before finalizing your purchase. For questions about your specific order, contact our team before production begins.
Our customer service team is here to help you with any questions about returns, exchanges, or refunds. Contact us and we'll get you sorted out quickly.
info@kmhcalifornia.com
Include order number
+1 707 357 8125
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